Patient Information
Everything You Need
to Know
Your guide to accessing care at Holy Trinity Hospital & Maternity Complex, from registration to discharge.
Registering as a Patient
- New patients should arrive at the reception desk with a valid ID (National ID, Driver's Licence, or Voter's Card).
- You will be required to complete a patient registration form with your personal and medical history details.
- A patient file will be created and assigned a unique patient number for all future visits.
- Please bring any previous medical records, test results, or referral letters from other healthcare providers.
Outpatient Services
- Outpatient consultations are available Monday to Friday (8:00 AM to 6:00 PM) and Saturday (9:00 AM to 2:00 PM).
- Walk-in patients are seen on a first-come, first-served basis. Appointments are prioritised.
- After consultation, patients may be referred for laboratory tests, imaging, or specialist review.
- Prescription medications are available from our in-house pharmacy.
Inpatient Admission
- Admission may be recommended by your attending physician following consultation.
- A deposit may be required at the time of admission. Please speak with our billing team for details.
- Visiting hours are 10:00 AM to 12:00 PM and 4:00 PM to 6:00 PM daily.
- Each patient is assigned a dedicated nurse and attending physician for the duration of their stay.
Maternity Services
- Expectant mothers are encouraged to register for antenatal care as early as possible in their pregnancy.
- Antenatal clinics are held on specific days. Please call us to confirm the schedule.
- Our maternity ward is equipped for normal deliveries and caesarean sections.
- Postnatal care and family planning services are available after delivery.
Laboratory & Diagnostics
- Laboratory tests can be requested by your doctor or, for some tests, on a self-referral basis.
- Most routine test results are available within 24 hours.
- Fasting may be required for certain blood tests. Your doctor will advise you.
- Results are communicated directly to your attending physician and discussed with you at your follow-up.
Billing & Payments
- We accept cash payments at our billing desk.
- Itemised bills are provided for all services rendered.
- For inpatient admissions, a deposit is required upfront. The balance is settled upon discharge.
- For billing enquiries, please contact our accounts department during business hours.
Medical Emergency?
Do not wait. Call us immediately. Our emergency team is available 24 hours a day, 7 days a week.